Everything Before You Book
Check-in, beds, pets, resort access, the drive to Disney, and what things actually cost. Anything missing — text us and we’ll answer it, usually within 30 minutes, 8 AM–10 PM ET.
No matches for that one — text us at (321) 424-6626 and we’ll answer it directly, usually within 30 minutes, 8 AM–10 PM ET.
Booking & payment
Is booking direct actually cheaper?
Yes. Booking here skips the platform service fee guests pay on Airbnb and Vrbo — typically 14-16% of the total. The booking page runs a live price check for your exact dates, Direct vs Airbnb vs Vrbo with taxes and fees included, so you can see the difference rather than take our word for it.
Is it safe to book direct with an owner?
Every booking runs through secure checkout with guest verification and damage protection — the same protections you'd expect on the big platforms, without their fee. And you'll have our personal phone number before, during, and after your stay.
When am I charged, and what's in the total?
You see a full itemized total at checkout — nightly rate, cleaning fee, taxes, and any pet fee or pool heat — before you confirm. Nothing is added afterward.
Do you have a minimum stay?
Two nights, year-round. Holiday and peak weeks can run longer — the live calendar always shows the true minimum for your exact dates.
What is your cancellation policy?
Free cancellation for 48 hours after booking when your check-in is at least 14 days away. After that: full refund up to 30 days before check-in, 50% between 30 and 14 days, and non-refundable inside 14 days — but if your dates re-book, we refund what we recover. For total peace of mind, trip insurance is a good idea for any big group trip.
Is a security deposit required?
No — zero deposit, ever. Every stay includes guest verification and damage protection instead, so there is no hold sitting on your card. If something breaks, tell us and we handle it like adults.
Arrival & check-in
What time is check-in and check-out?
Check-in is 4 PM, check-out is 10 AM.
How does check-in work?
Self check-in with a smart lock at a gated resort — no front desk, no key pickup, no waiting. Your door code, gate access, and resort amenity QR pass all arrive before arrival day, and your full guest guide answers everything about the house.
Can we check in early or check out late?
Often, yes — it depends on whether another group turns over the same day. For early check-in, text us the morning of arrival; for late checkout, text the night before. When the calendar allows, it is usually a yes, at no charge — on back-to-back turnover days it is not possible, because our cleaning standard comes first.
What is the exact address?
4806 Kings Castle Circle, Kissimmee, FL 34746 — inside gated Storey Lake Resort, off Osceola Parkway.
Is parking free, and how many cars fit?
Yes, free. The driveway fits 1-2 cars, with additional unassigned resort spaces first-come.
The villa
How many people does it really sleep?
Fourteen, in ten real beds — three king suites, a queen suite, and two themed kids' rooms with twins each. No sofa beds or air mattresses in the sleep count.
How big is the house?
3,291 square feet across 6 bedrooms and 5 full bathrooms, with dinner seating for all — eight at the table, plus four more at the island so dinner happens in one room. .
Is there a private pool, and can it be heated?
Yes — a private screened pool with a spillover spa. Optional electric heat is $40 per night plus tax for the whole stay, with three days' advance notice — a pool this size takes days to warm, so it can't be added mid-stay. Worth it October through April.
What's in the game room?
A pool table, foosball, and arcade games — the single most-mentioned feature in our guest reviews.
Is there a grill?
Yes — a gas grill with propane stocked, included free. Most rentals in the area charge for this.
Are towels, linens, and kitchen basics provided?
Yes. Every bed is made with freshly laundered linens before every stay, with bath towels plus separate pool towels. The kitchen is fully equipped — a guest wrote it 'had all the necessary utensils.'
Is there a washer, dryer, and Wi-Fi?
Yes to all three — in-unit laundry and fast Wi-Fi throughout, included.
Do you have a high chair or pack-n-play?
Yes — a high chair and a pack-n-play are at the house, free. Just mention you will need them when you book.
Pets
Are pets allowed?
Yes — up to two potty-trained dogs, any size, with a $200 pet fee per stay. Dogs stay off beds and furniture, are never left alone uncrated, and are leashed on resort grounds. Service animals are always welcome with no fee.
Is there a weight or breed limit?
No weight limit — big dogs are welcome.
I'm allergic to dogs — should I book?
A straight answer: the home takes dogs only, never cats, and every stay ends with a full professional turnover including HEPA vacuuming with every linen layer laundered. Mild sensitivities usually do fine. If your allergy is severe, no pet-friendly home is truly zero-dander — text us and we'll tell you exactly when a dog last stayed.
The resort
What amenities do we get, and do they cost extra?
Included with your stay: the lazy river, water slides, splash area, resort pool, fitness center, and clubhouse activities. Mini golf is the only amenity with a small fee, paid at the resort. We register your QR access before you arrive.
How far is the lazy river from the house?
A five-minute walk — a June 2026 guest wrote exactly that in her review, unprompted.
Is the resort gated?
Yes. Gate access comes with your check-in details.
Location & parks
How far are the theme parks?
About 15 minutes to Walt Disney World, Disney Springs (free parking), and SeaWorld; roughly 20-25 to Universal Orlando and Epic Universe. Orlando International Airport (MCO) is about 25-30 minutes, outside rush hour.
Do we need a rental car?
Most groups find one much easier. Rideshare works, but with 14 people and daily park trips, a car or two is usually cheaper and far more flexible.
Where's the nearest grocery store?
A Publix within about five minutes, plus larger stores and plenty of dining along Osceola Parkway and West 192. Grocery delivery also works here — see the area guide for the full plan.
House rules
Are events or parties allowed?
No — this is a family home in a residential gated resort, and Storey Lake security patrols nightly. Registered guests only, at the occupancy you booked.
Is smoking allowed?
No — no smoking or vaping anywhere inside or on the patio ($350 remediation fee). The resort also prohibits smoking on clubhouse pool decks.
What are the quiet hours?
10 PM to 7 AM, per Storey Lake community rules — and honestly, after a park day nobody is awake past ten anyway.
Is there a minimum age to book?
Yes — the person booking must be 25 or older and staying at the home for the full reservation.
Is this a licensed vacation rental?
Yes — Florida DBPR Vacation Rental License #DWE5929216, licensed under Chapter 509, Florida Statutes. You can verify any Florida license at MyFloridaLicense.com.
Still deciding?
Ask us before you book — we answer. You’re texting Hector & Michelle, the owners, not a call center — usually within 30 minutes, 8 AM–10 PM ET. Guests keep writing it in reviews: “always responded quickly.”
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